POLICIES
BOOKING POLICY
We always do our best to meet your booking request. To avoid disappointment, we recommend booking
at least one - two weeks in advance.
We recommend making future bookings at the end of each service to secure your ideal appointment time.
Bookings can also be made online, by calling 210-481-7672 or in person.
In order to book an appointment with us, we require debit or credit card on file as well as a deposit.
The deposit amount is 50% of the of the starting scheduled service.
The deposit is non-refundable unless a 24 hour advance notice is given.
LATE POLICY
If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, this will forfeit the deposit that was made at the time of the appointment.
This deposit cannot be credited towards a future appointment.
CANCELLATION and RESCHEDULING POLICY
If you have to reschedule or cancel your appointment, we require that you notify us 24 hours in advance.
If you reschedule or cancel your appointment less than 24 hours the deposit will become no longer refundable and
will not be credited towards any upcoming appointments.
“NO-SHOWS” NON-CANCELLATIONS POLICY
In the event of a "no call no show" the remaining 50% of the starting price of the scheduled service will be charged to the card on file. The deposit and no show charge will be non refundable, and will no be credited towards any upcoming appointments.
In the event you miss three or more appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
APPOINTMENT NOTIFICATIONS
As a courtesy, we make every effort to notify you of your appointment date and time. We will notify you by text and email the day the appointment has been made and you will receive an email if we have your email on file.
Days leading up to your appointment by text or via email you will receive up to four appointment notifications
of your scheduled appointment.
We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
SPECIAL REQUESTS
We accept requests for a particular stylist.
OUR GUARANTEE
Avalon Hair Designs liability is limited but, if you are not satisfied within a two-week period of your service we will do as
much as possible to correct the problem.
All chemical results may vary pending on previous hair color, history and integrity.
We always do our best to meet your booking request. To avoid disappointment, we recommend booking
at least one - two weeks in advance.
We recommend making future bookings at the end of each service to secure your ideal appointment time.
Bookings can also be made online, by calling 210-481-7672 or in person.
In order to book an appointment with us, we require debit or credit card on file as well as a deposit.
The deposit amount is 50% of the of the starting scheduled service.
The deposit is non-refundable unless a 24 hour advance notice is given.
LATE POLICY
If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, this will forfeit the deposit that was made at the time of the appointment.
This deposit cannot be credited towards a future appointment.
CANCELLATION and RESCHEDULING POLICY
If you have to reschedule or cancel your appointment, we require that you notify us 24 hours in advance.
If you reschedule or cancel your appointment less than 24 hours the deposit will become no longer refundable and
will not be credited towards any upcoming appointments.
“NO-SHOWS” NON-CANCELLATIONS POLICY
In the event of a "no call no show" the remaining 50% of the starting price of the scheduled service will be charged to the card on file. The deposit and no show charge will be non refundable, and will no be credited towards any upcoming appointments.
In the event you miss three or more appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
APPOINTMENT NOTIFICATIONS
As a courtesy, we make every effort to notify you of your appointment date and time. We will notify you by text and email the day the appointment has been made and you will receive an email if we have your email on file.
Days leading up to your appointment by text or via email you will receive up to four appointment notifications
of your scheduled appointment.
We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
SPECIAL REQUESTS
We accept requests for a particular stylist.
OUR GUARANTEE
Avalon Hair Designs liability is limited but, if you are not satisfied within a two-week period of your service we will do as
much as possible to correct the problem.
All chemical results may vary pending on previous hair color, history and integrity.
CHILD & ADDITIONAL GUEST POLICY
To our Current and Future Clients of the Salon,
We, at AVALON Hair Designs, write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing policy regarding children and their presence in the salon. We feel as a company, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue.
We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons.
If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as
devastating to us as a company.
We encourage parents to visit the salon without their child.
This policy does include additional guests such as friends, family, and or significant others.
Please understand that our concern is the safety of your child and or additional guests.
We write this notice without the intent of offending, and hope that you will aid us in keeping our salon a safe environment.
Please contact us if you have concerns or questions about our new policy.
Respectfully,
Avalon Hair Designs
To our Current and Future Clients of the Salon,
We, at AVALON Hair Designs, write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing policy regarding children and their presence in the salon. We feel as a company, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue.
We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons.
If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as
devastating to us as a company.
We encourage parents to visit the salon without their child.
This policy does include additional guests such as friends, family, and or significant others.
Please understand that our concern is the safety of your child and or additional guests.
We write this notice without the intent of offending, and hope that you will aid us in keeping our salon a safe environment.
Please contact us if you have concerns or questions about our new policy.
Respectfully,
Avalon Hair Designs
WE DO NOT PROVIDE REFUNDS ON CHEMICAL SERVICES
All chemical results may vary pending on previous hair color, history and integrity.
All chemical results may vary pending on previous hair color, history and integrity.